1. Information We Collect
When you use Adhere, we collect information you provide directly and information generated through your use of the platform.
Account Information
- Name and email address when you create an account
- Profile photo if you choose to upload one
- Payment and billing information processed securely through PayFast
Lead Generation Data
- Search criteria you enter (categories, locations, keywords)
- Generated lead results including business names, addresses, phone numbers, and website URLs
- Usage history and lead generation patterns
Usage Information
- Pages visited and features used within the platform
- Browser type, device information, and IP address
- Referring website or source
2. How We Use Your Information
- To provide and maintain the Adhere lead generation service
- To process your lead generation requests and deliver results
- To manage your account, wallet balance, and subscription
- To communicate with you about your account, updates, and support
- To improve our platform, features, and user experience
- To detect and prevent fraud, abuse, or unauthorised access
3. Data Sources
Lead data is sourced from publicly available directories and search engine results. We do not access private databases or personal information that is not publicly available. Business contact information displayed in leads comes from public business listings.
4. Data Sharing
We do not sell your personal information to third parties. We may share information with:
- Service providers: Trusted third parties that help us operate our platform (hosting, payment processing, email delivery)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Export: Request an export of your lead data in CSV format
7. Cookies & Tracking
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies or tracking pixels. Analytics data may be collected to improve our service.
8. Third-Party Services
- PayFast: Payment processing — subject to PayFast's privacy policy
- Google: Optional sign-in — subject to Google's privacy policy
- Serper API: Search data for lead generation
9. Children's Privacy
Adhere is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated through the platform or by email.
11. Contact Us
If you have questions about this privacy policy or how we handle your data, contact us through the Contact us page or email the site administrator.